How to make ‘change’ happen?

How-to-make-change-happen

In companies, there is a plethora of improvement projects deployed in any firm at any given time. But, can there be a situation where the very change that people are trying to implement becomes its own biggest hurdle?

Read More

Share on Google+

Managing Call Centres : A Logical Approach

Managing-a-call-center

Today numerous call centres have been set up to help customers transact, provide transaction updates, act as help lines, answer product related queries, and even handle grievances. The job seems to be over. But Is it?

Read More

Share on Google+

Thruput Accounting: An introduction

thruput-accounting

In era when accounting was invented, bulk of the cost of a product was truly variable. However in the current era, period expense has become substantial. So, when a significant portion of expenses is artificially allocated to a product, it creates many problems when these variables are used as measurements for decision making.

Read More

Share on Google+

Beating the Recession Blues

beating-the-recession-blues

Management consulting industry and all IT vendors in enterprise space, promising productivity improvement have a business cycle well aligned with the overall economy. They grow fast when the overall economy is booming and they get into trouble when recession strikes the economy. This looks rather strange.

Read More

Share on Google+