Managing People

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Most managers tend to be “selectors” who screen and judge subordinates based on outcomes! Becoming a coach is harder but a more effective leadership style

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Lessons from a Traffic Jam

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Traffic jams are a pain. It disrupts schedules and is a common excuse that people give for reaching late to work. But have you ever wondered what causes these traffic jams? One such day I decided to get out of my car and observe the various events that leads to this event.

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How to make ‘change’ happen?

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In companies, there is a plethora of improvement projects deployed in any firm at any given time. But, can there be a situation where the very change that people are trying to implement becomes its own biggest hurdle?

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Managing Call Centres : A Logical Approach

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Today numerous call centres have been set up to help customers transact, provide transaction updates, act as help lines, answer product related queries, and even handle grievances. The job seems to be over. But Is it?

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