Kirloskar Oil Engines Ltd (Spares And Services)
Kirloskar Oil Engines Ltd. (KOEL) is a leading Diesel Engine and Generator Set (Gen-set) manufacturer. The company services its gen-sets through dedicated service centers across India. Customers, both institutional and individual/small businesses, need fast and reliable service. Without functioning gen-sets, they could be at risk of not having power back-up when required. Unfortunately, the service centers faced severe parts availability issues and could not complete service within the promised two days. Procuring and producing as per forecasts had resulted in mismatched components, and large and variable lead times. Attempts to improve availability would lead to untenable costs. After the company implemented a TOC-based replenishment model for spares procurement and distribution, KOEL was not only able to offer guaranteed availability of spares but was also able to realize substantial financial benefits.